Frequently asked questions

Email studenthelp@nlc.bc.ca, call campus services at 1-866-463-6652, or visit us on any campus

Send an email to our office at ce@nlc.bc.ca

These are online courses hosted on our Ed2go platform. Ed2go courses are online learning programs designed to provide accessible and flexible training in a variety of subjects such as business, technology, healthcare, and the arts.

Our full list of course offerings can be found at: https://www.ed2go.com/northern/

We recommend visiting: Ed2go Frequently Asked Questions. If you need more information, send an email to ce@nlc.bc.ca

The BC future skills grant is open to British Columbians aged 19 years or older — regardless of financial need — and covers up to $3,500 in eligible short-term skills training at public post-secondary institutions.

Learning opportunities include online or hybrid delivery, making it easier for people to find training that fits their busy schedules.

Types of training that are supported include:

• Professional, scientific and technical training, such as digital marketing and cybersecurity training.
• Health care training, such as medical terminology, emergency medical responder and dental office administration.
• Other certificates and micro-credentials across many industries, including education, automotive repair services, agriculture and fishing, wildfire fighting, finance and more.

At Northern Lights College the following courses are eligible:

• Accounting with MS Excel 2019 Suite
• Airport Management – Airside Application
• Airport Management – Airport Manager
• AutoCAD Basics
• CAPM Certification Preparation
• Digital Marketing Suite
• Emerging Leader Foundation
• Hotel Management
• Hotel Management with Executive Housekeeper
• Management Skills for Supervisors
• Medical Terminology Series
• Project Management Bootcamp Prep
• Restoration 101
• Veterinary Assistant Series

The StrongerBC future skills grant provides funding to people living in British Columbia aged 19 years or older. Learners should review the criteria to confirm eligibility for the grant.

Please send an email to the provincial team at futureskillsgrant@gov.bc.ca

If you received the Future Skills Grant last year and still have remaining funds, you are not automatically re-approved for 2024. You will need to re-apply through the process outlined on the grant website.

If you need help setting up with your BC Services Card account, please follow the step-by step instructions available at the following link: https://id.gov.bc.ca/account/setup-instruction

Should you encounter any issues or need further assistance, the BC Services Card Help Desk is available to support you. You can reach them using the following contact information:

Phone Numbers:

• 1-888-356-2741 (Toll-free within Canada and the USA)
• 604-660-2355 (For the Lower Mainland or outside Canada and the USA)

Hours of Operation:

• Monday to Friday, 7:30 am to 5:00 pm Pacific Standard Time
• Monday to Friday, 8:30 am to 6:00 pm Mountain Time
• Please note that the Help Desk is closed on all statutory holidays.

All funding currently available is allocated for the period of September 3, 2024, through December 31, 2024.

For the most up-to-date information on funding and details regarding future funding, we encourage you to visit the Stronger BC website. You can find the latest updates and resources by following this link: https://www.educationplannerbc.ca/future-skills-grant.

Our general refund policy is to provide a full refund including textbooks and supplies, if written notification is received seven business days or more prior to the start of the class. Notification should be sent to Continuing Education at ce@nlc.bc.ca

No refund for cancellations that are six business days or less prior to the start date of class or for non-attendance.

If Northern Lights College cancels a course after you’ve paid for it, you will receive a 100% refund of all tuition and fees paid.

You will receive a full refund if written notification is received by the registration cut off date. No refund for cancellations that are after the registration cut off date or for non-attendance. Notification should be sent to Continuing Education at ce@nlc.bc.ca.

Items ordered past 30 days will be considered ineligible for return. Individual items may only be returned if code(s) have not been activated/redeemed. Bundled items may only be returned if all associated codes in each bundle have not been redeemed. Bundles may not be returned for a partial refund if one or more codes from the bundle have been redeemed. All individual or bundles codes issued in an order eligible for return will be verified as “unused” and “cancelled” by EC-Council within the online system, prior to a refund. EC-Council will confirm cancellation of the license code(s).

Please allow up to 2 – 3 business days for processing and confirmation of each cancellation request. A credit for the value of the returned license code(s) will be processed at the end of the active calendar month. A $2.00 per code order cancellation fee for “unredeemed” codes eligible in a returned order will apply.

Full refund including textbooks and supplies is provided if written notification is received 21 business days prior to the start of the class.

Notification should be sent to Continuing Education at ce@nlc.bc.ca.

20 – 6 business days prior to the start of class

$250.00 cancellation fee or $125.00 rescheduling fee or $0.00 for substitution

5 – 1 business days prior to the start of class

$500.00 cancellation fee or $250.00 rescheduling fee or $125.00 for substitution

Within 24 hours/ No Show 

No refund for cancellation or 50% fee for rescheduling fee or $125.00 for substitution

Students will have the option to register in an alternate course when dropping and apply any balance to the new registration. All refunds can be issued to the original Visa, MasterCard, or debit card providing an original payment receipt is provided. All other refunds will be issued by cheque within 10 business days of when the de-registration occurs.

Refunds are issued to students unless a formal sponsorship agreement is on file with NLC. Sponsorships may be withdrawn in writing prior to the first day of classes. After that, the sponsor is responsible for full payment.

More information about sponsorship

Refunds for corporate training are defined in the contract for services.