This course examines the core communication skills: active listening, communicating empathy, effective use of questions, and clear messaging in practitioners’ work with families. Students will learn how to apply communication skills to situations with families in day-to-day practice with particular attention to basic conflict resolution skills. Students will learn how to differentiate between “rescuing” behaviours and providing strength-based support.

Other Prerequisites: Schedule B Type CRC: works with children and vulnerable adults

Lecture Hours: 45